Context
Letus is a SaaS platform that helps tenants and landlords manage rent, payments, and communication. I led UX research and product design, creating flexible solutions like Smartpay and Text2Pay to ease financial strain for tenants and ensure on-time payments for landlords.
Goal
Design a platform that offers tenants flexible payment options like BNPL (Buy Now, Pay Later) while ensuring landlords and service providers receive timely, secure payments.
Outcome Highlights
+25% onboarding completion -40% support tickets post-launch 95% user satisfaction in post-launch surveys
