Flexible Rent Payments for Tenants

Context

Letus is a SaaS platform that helps tenants and landlords manage rent, payments, and communication. I led UX research and product design, creating flexible solutions like Smartpay and Text2Pay to ease financial strain for tenants and ensure on-time payments for landlords.

Date

February 19, 2023

Date

February 19, 2023

Date

February 19, 2023

Role

UX Researcher & Designer

Role

UX Researcher & Designer

Role

UX Researcher & Designer

Client

Letus

Client

Letus

Client

Letus

Tools

Figma

Tools

Figma

Tools

Figma

How Might We?

How might we enable tenants to manage rent payments flexibly while guaranteeing landlords receive on-time payments?

Goal

Design a platform that offers tenants flexible payment options like BNPL (Buy Now, Pay Later) while ensuring landlords and service providers receive timely, secure payments.

Outcome Highlights

+25% onboarding completion -40% support tickets post-launch 95% user satisfaction in post-launch surveys

Impact

The platform led to higher user satisfaction, reduced support load, and a clearer, more trustworthy experience for renters and landlords alike.

Reflection

I learned the importance of plain language and just-in-time guidance in financial products small wording changes and tooltips made a significant difference in user confidence.

Impact

The platform led to higher user satisfaction, reduced support load, and a clearer, more trustworthy experience for renters and landlords alike.

Reflection

I learned the importance of plain language and just-in-time guidance in financial products small wording changes and tooltips made a significant difference in user confidence.